Policies and “Frequently Asked Questions” or visit our HelpDesk

Already familiar with other eflyer services such as ZipYourFlyer? See this Quick 10-point comparison

I just did my first-ever eflyer on the fly this morning before heading out the door. I've been wanting to figure out how to do these for some time but have just been too busy... but I received one of your flyers from another agent in my email and just decided to click on your Mondoflyers link at the bottom of the flyer... You made this incredibly easy and have been so helpful and immediately responsive in getting this right for me... You EVEN proactively checked online and noticed I had an upcoming open house and suggested I add that to my flyer!
— Kim Serapin, RSVP Real Estate Inc, Bellevue, WA

You probably noticed most services don't even provide proof of delivery, much less a guarantee! (And some services who do, like ZipYourFlyer, pad their delivery results with a proprietary 'calculation' that obscures the verified open rate, and decline to report bonafide unique opens.)


Our detailed delivery report shows your VERIFIED* total email opens, which we guarantee to be at least 10% (as well as also showing unique email opens, web opens, Facebook opens, unbranded copy requests, unbranded copy opens). We also provide 8 trackable QR codes, and unlimited trackable URLS so you can measure which other websites or media are generating opens for your flyer.

We'll issue a PRO-RATED REFUND upon request if your open rate by recipients on your real-time delivery report does not reach the guaranteed percentage by the end of the third business day — use the detailed delivery report link we email you after your flyer goes out — a flyer email is counted as 'opened' if the email's images are loaded. Refund requests must be made within 14 days of the date the flyer was emailed.

We do not hide behind fine print. So if you ever feel your MondoFlyers experience was disappointing please drop us a line so we can try to make it right.

* We NEVER pad our verified open rate with a calculated number like certain competitors such as ZipYourFlyer do. And we always report BOTH the unique and total opens so you know what level of interest your flyer really got.

We primarily email flyers for MLS-listed for-sale residential homes, on behalf of the listing agent, where the listing has material 'new' info to announce. (For example: listings that have been on the market less than a month, or have had a price change in the past few days, or for which the listing agent is hosting a weekday broker open.) The listing's total time on the market must be less than 12 months old.

We reserve the right to edit a flyer to correct any apparent typos, misspellings, content problems, or formatting problems, although we are not obligated to do so. The flyer author (usually the listing agent or their assistant) is solely responsible for flyer content.

We reserve the right to decline to publish or email any flyer which we deem unsuitable, and to decline service to any sender or user whom we deem unsuitable. If you have a different type of flyer you wish to have us email, please email support at our email address at the bottom of this page.

For additional terms and conditions, privacy policy, and legal notices pertaining to our service, refer to those webpage links at the bottom of this page.

If we had lousy open rates, we'd probably promote "inbox placement rate" too.

That's because inbox placement rate looks impressive at first glance, but actually says nothing about how many times your eflyer actually gets opened!

"Inbox placement rate" (IPR) is typically measured by some third-party vendor using a very small, pre-defined, NON-AGENT list. (But it's a "big" number, so companies who may have disappointing open rates can quote IPR to try to impress people who do not realize what IPR actually is and how it is measured.)

Three questions we think you should ask any eflyer company that touts their IPR: 1) Was your IPR measured with actual AGENT email addresses? 2) How MANY email addresses were used to measure IPR? 3) How OLD is your IPR data, show me a copy of your most recent IPR report from your IPR vendor.

Don't be misled: An unpadded "Open rate" is THE GOLD STANDARD METRIC because it tells you how many times YOUR eflyer actually gets opened.

Correct. It's a la carte... you pay only when you have us email a flyer for you. If you want a quick estimate of what your flyer will cost, visit the pricing estimator on our pricing page.

Never! Last minute changes or cancelations are always FREE. Simply click the big red Cancel/Change button on your flyer any time before it gets emailed.

If you cancel your flyer before it goes out, for any reason, you automatically get a FULL refund. (You don't even have to ask.)

And unlike competitors who may charge extra if you exceed a limited number of proofs, you can make unlimited free changes even at the last minute without charge.

Of course not!

You should see exactly what you are paying for before you pay for it.

In our system you enter your credit card info after you see the final flyer, approve it, and place your order.

And if, after you pay, you cancel for any reason, you get a full refund, as described above.

It is rare that we do not have at least one support staffer on call from 7am to 11pm PST, 7 days a week. (If you do the math, we're available more than twice as many hours per week as competitors like ZipYourFlyer)

On a 3-day-weekend in 2018 (the Saturday before President's Day) a RE/MAX agent in Reno had a new price to announce. He started a flyer at 11:05am, and it was emailed to approx 2300 agent in less than an hour (at 11:55am).

(Other eflyer services were closed until Tuesday.)

Often within minutes, even on Saturdays! (Like that Reno agent mentioned above re: weekends and holidays.) If you submit a same-day order the system sends an alert to an on-call staffer and we're often able to process your order within 30 - 60 minutes. A modest $10.00 'special delivery' fee applies for same-day flyers.

We email flyers 7 days a week between 8am to 4:00pm. Normally, agents create and order their flyer a day or two ahead of time, but we'll bend over backwards to accomodate rush orders!

To be honest, we're amazed competitors still have not added this awesome sell-faster feature.

More agents forwarding your flyer to their clients helps you sell faster, right?

But, agents naturally are reluctant to forward a flyer to their client that has your name and contact info.

So our system lets agents request an UNBRANDED version with your name and phone removed (but still attributing your brokerage as the listing office).

You can certainly disable this unbranded feature for your flyer, but almost nobody does that because it is such a valuable feature.

Our best guess is because it is easier for competitors to just keep sending the same old fixed-layout "print" flyers and pretend it works just as well as a true mobile-responsive email flyer.

But fixed-layout emails do NOT work as well. See the difference yourself in this 1-minute video:


According to well-respected email expert Litmus.com:

"Responsive design also resulted in an increase in total clicks across desktop, tablet, and mobile." Statistics from Litmus and MailChimp “The Science of Email Clicks:The Impact of Responsive Design & Inbox Testing” (December 2014)

As demonstrated in that 1-minute video above, mobile-responsive email templates automatically adapt your flyer's layout and font sizes to "fit" the screen it is being viewed on. So an agent recipient using a smartphone sees a single-column version with text large enough to read without all those pinch/zoom/pan acrobatics they have to use to read competitors' flyers.

And since nearly 50% of agents use a smartphone to view flyers, that's kind of a big deal.

Yes, it was a lot of work to develop mobile-responsive flyers. But you and your listing are worth it.

All email orders include a FREE "client report" that shows your client you are working hard for them. It is your flyer with a banner showing how many agents you're sending it to, and is suitable for emailing and/or printing for current and prospective clients.

In fact, agents tell us these client reports are an awesome tool for closing NEW clients because it shows them some of the extra marketing you do for your clients.

Learn more about reports...

Sure! MondoFlyers has a very cool built-in pre-publication comment card feature that lets people preview your flyer and make comments. All the comments get emailed to you AND get collected on one screen for easy reference.

Simply click the "Comment" button on your flyer control panel to invite your client, broker, co-listing agent, etc., to review it and make suggestions that you can review right on your flyer!

Other eflyers services built on older technology can't do that, which makes collecting feedback like herding cats.

Your headline is also your email subject line, and a great email subject is critical for getting the best results. We therefore require specific, detailed headlines: see Email Subjects

Yes! We offer a brokerage-wide account that offers special deals and customization for the brokerage, and its agents, described here:

Visit brokerage accounts

If you send a flyer for a brand new listing (within 5 days), a 10% discount will be applied.

Conversely, if your listing is getting long in the tooth, the pricing for your flyer might be modestly higher, depending upon what if any 'new news' you are announcing.

For more information about how flyer pricing is related to listing age and news, click here

Generally it does not matter unless it's a flyer for a same-day event (in which case the sooner the better).

The total overall open rate you will see within 24 hours is comparable regardless of the day (including Saturday) or time.

Yes, if you use our deluxe template upgrade (only $5.00), which also supports 6 flyer photos (instead of 3), 30 virtual tour photos (instead of 10), you can add a second agent's contact info to your flyer. For an example see this demo flyer

If you have a multi-home weekday broker's open, for example a "Progressive Broker's Open", you can use our deluxe template upgrade (only $5.00) to create a flyer for up to 6 listings.

Yes, but only if it's designed to be readable on smartphones (no tiny text, for example 'print' flyers are not suitable to email). Create your flyer, and import your MLS info the usual way to populate the required fields, then click the Pictures button and upload your own 1-page PDF or other image from your computer. However, our built-in template works better because it is mobile optimized as described above on this page. see PDF requirements

Normally delivery: you pick the date you want it to go out, and the system will automatically schedule it to go out sometime between 8am to 4:00pm. After we review and approve your flyer we email a schedule confirmation to you so you'll know precisely when it is going to be emailed.

If your flyer needs to be emailed outside our normal time you can mention that on your order form and we'll do our best, and will notify you beforehand if it's just not possible..

Agent-to-agent email is not one of the marketing media where "repetition is a good thing." Quite the opposite in fact. Busy agents who already get a lot of email tend to get irritated if they see the same property showing up in their inbox too soon or too often.

With the exception of weekday Broker's Open event flyers, we suggest waiting 2-3 weeks before re-sending a flyer for the same property to the same area.

'ZipYourFlyer.com' and the shortened term 'ZipYourFlyer' is a registered trademark
of ZYF Marketing LLC which is not affiliated with our service.