“ Please convey to your owner, who I spoke with briefly a few days ago, that this is the best agent-friendly website I have ever seen. Thank you!
— Margaret L, REALTOR® (California)
Just like you, we don't limit customer service to "office hours".
Our “Free Range” iPad-carrying geographically-distributed support staff check email pretty much "around the clock" including weekends and most holidays.
Prefer phone? For tech services, phones are less efficient and less effective than email... (phone tag, we can't 'show' you the answer, etc.). Furthermore, we can respond much faster to email inquiries because most of our multi-time-zone mobile support staff use iPads/web/email and check in around the clock.
That said, yes, you can certainly phone us at 650.681.2200 M-F 7am-5pm PST if you prefer. If you get voicemail, please leave a detailed-enough message that we know what the issue is so we know who ought call you back.
“Free Range” Support is a trademark of Loyalmobs, Inc.
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